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Respiratory Clinical Management Platform

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Respiratory Clinical Management Platform

The new Value-Based Care modeled initiated by CMS (Centers for Medicare and Medicaid Services) is intended to elevate the US healthcare delivery system to one that is better, smarter, and healthier. A key provision to operationalizing this new initiative is how CMS reimbursements now emphasize quality over quantity.
For those who manage high-risk and complex respiratory patients, improving outcomes, reducing unnecessary hospital and emergency department (ED) visits — and showing documentation — is now critical to your financial growth.

Simultaneously improving both clinical and financial efficacy is challenging as it requires:

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Following and documenting best practices and evidenced-based medicine
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Providing proactive in-home and virtual care
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Coordinating care across multiple healthcare settings
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Engaging patients and caregivers in healthier self-care behaviors
While many software platforms are designed for managing billing, insurance and inventory relating to home medical equipment (HME), only HealthCall is specifically built for the clinical management of complex respiratory patients.
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HME-Directed Ready-to-use Programs

Virtual Care Telehealth

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Secure video service
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Fully integrated reporting
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Easy, no-app, universal device support

Versatile Resupply

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PAP
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Enteral

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Urological

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Incontinence

COVID Care

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Telehealth symptom screening
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On-site testing
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Automated monitoring of quarantined populations
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Wellness monitoring

O2 & Ventilation

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NIV & Compliance
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Utilization Management
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Expiring Order & Authorization reminders

Remote Patient Monitoring

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Proactively monitor critical signs and symptoms with and without devices
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Works with leading biometric devices
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Intelligently initiates phone, email, and texting outreach
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Configurable CallerID, messaging, outreach campaign, etc.

Satisfaction Surveys

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Based upon Net Provider Score (NPS)
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Industry benchmarking
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Automated administration mitigates employee bias
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Automated scoring
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Comprehensive Respiratory Care Management

HealthCall provides a library of Care Programs based upon disease-specific plans of care that guide respiratory therapists, providers and patients in following evidence-based medicine and bridging gaps in care.

Along with prompting who should do what, when, and with whom, HealthCall Programs help ensure follow-up visits are scheduled and medications are managed consistently.  Studies consistently demonstrate increased adherence and higher quality outcomes.

These Programs also enable clinical and administrative process automation to help ensure consistent high-quality outcomes with greater financial efficacy.

HealthCall workflow automation helps document and manage complex processes such as:

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Escalating treatment protocols (e.g., oxygen therapy to non-invasive ventilation)
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Titration of respiratory medications
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Patient in-take and the on-boarding of new referrals (e.g., remote patient monitoring programs)
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Ensuring ongoing payer compliance (e.g., certificate of medical necessity (CMN) renewals)
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Documenting Complex Care Made Easy

Patients frequently have comorbidities, require specialty care, or present with new medical needs requiring proper documentation. HealthCall SMART Charts (Sets of Multidisciplinary Assessments at the Right Time) provides the fastest way to accurately document all important and relevant issues at the point of care.

Quickly and easily choose from a wide range of clinically validated and standardized assessment tools such as the PEAT Scale, DAST-10, Frail Scale, PHQ9, CAT Questionnaire, and more.

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Advanced Respiratory In-home Care

Extending advanced respiratory care into the home can be logistically challenging, time-consuming, and expensive for hospitals and providers. Durable medical equipment (DME) suppliers have a unique opportunity to take advantage of their current model of service to increase referrals.
Staying in touch with a patient’s in-home medical equipment needs frequently gives RTs unique clinical insights into the patient’s wellbeing, their self-care proficiency, the progression of key signs and symptoms, as well as insights into their social determinants of health (SDOH).
The HealthCall Community Care Network empowers respiratory therapists (RT) and care specialists to coordinate care using a team-based approach. Each patient can be assigned their own specific care team of case managers, discharge planners, providers, pulmonologists, community services, etc.

By coordinating with care team members, RTs are able to proactively coordinate more appropriate non-acute care services rather than the unnecessary utilization of limited and costly emergency care — while patients benefit from staying healthier at home longer.

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Virtual Care

When being there isn’t best, HealthCall Secure Telehealth video enables care professionals to deliver advanced care anywhere connecting patients and care teams with one click across most all devices and smart phones.

Patients simply click on a text or email link to securely join their telehealth video appointment. They have no app to install or registration to worry about. Additionally, HealthCall Secure Telehealth video is fully integrated making it easy to document and to automate billing.

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The Power of a Gentle Nudge

Patient engagement is a critical factor in achieving positive outcomes. HealthCall and third-party studies demonstrate how patients who are actively engaged in their health and wellness consistently achieve better health outcomes.
The HealthCall system of patient engagement acts as an extension of the RT and Care Specialist to improve adherence, monitor protocols, and reinforce healthier self-care behaviors. This orchestrated approach unites patented technologies for convenience with the personal touch of your care team.
Automated messages and health tips, provided by HealthCall Automated Patient Response™ (APR™) system can act as a gentle nudge towards encouraging healthier self-care decisions. For those with chronic disease, making healthier lifestyle choices on a daily basis, choices regarding nutrition, exercise, sleep, and avoiding smoking and alcohol, is the largest factor in the progression of symptoms and severity of adverse events.
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The Most Important Aspect

Initiating proactive care and increasing access for patients requiring complex care, may be the most important aspects in attaining the aim of Value-Based care — preventing unnecessary ED and hospital visits.

HealthCall is a vital tool in improving health outcomes and reducing the overall cost of care. The patented HealthCall system engages patients in the adoption of self-management skills, improves health literacy and facilitates increased collaboration on behalf of their provider. By understanding the root causes of readmissions and by working in HealthCall, you can ensure that objective measures are attained.

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