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Patient Engagement:
Automated.
Intelligent.

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Better Experience for Patients.

Better Experience for You.

Patient engagement is a critical factor in achieving positive outcomes. HealthCall and third-party studies demonstrate how patients who are actively engaged in their health and wellness achieve better health outcomes by pursuing regular checkups, seeking proactive care, and making healthier lifestyle choices.

As texting and smartphones are pervasive in our culture, patients are more comfortable with using automated systems in healthcare. Like other facets of our lives, the convenience and time savings enabled by automation is increasingly becoming an expectation of most patients.

HealthCall Patient Engagement services enhance the patient journey, accelerate healthcare delivery, boost operational efficiencies, and ensure more timely communication with care team members empowering more proactive care and better outcomes.

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HealthCall Fully Integrated Patient Engagement Innovations and Services

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Patented Automated Patient Response™ (APR™) Assessments

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Device-free Remote Patient Monitoring (RPM)
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Disease-specific patient education materials
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LiveCall Transfer
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Call Center collaboration tools
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Universal device support
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Patient Portal
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Integrated secure telehealth video

Automate Patient Response™

Our patented Automated Patient Response (APR™) system is the heart of our patient engagement suite of fully integrated technology innovations and services.

Acting as an extension of you, the versatile HealthCall-APR™ service automates routine interactions and complex workflows between patients, providers, and payers.

Like you, HealthCall APR™ uses multiple communication methods to reach, notify, assess, survey, educated and provide a gentle nudge of encouragement.

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6.9 Million Patients

24+ Studies, Journals, and White Papers

Hundreds of programs in production

Patented

Intelligent Outreach Campaigns

Rather than psychographic and demographic segmentation where people with shared characteristics are identified across large populations and are placed within a few common groups, HealthCall uses proprietary Intelligent Outreach campaigns to personalize patient engagement based upon each individual’s lifestyles and preferences.

HealthCall Intelligent Outreach campaigns incorporate multiple outreach modalities including interactive inbound and outbound voice, text/SMS, HTML email, secure web, smartphones, and physical letters (delivered via First Class United States Postal Service). For each patient, sophisticated technology schedules, monitors, and links all available communication modalities within the HealthCall Outreach Engine letting patients respond in whichever manner is most convenient for them and immediately ceasing all other automated attempts.

This highly scalable method supports a full spectrum of behavioral health, wellness, and prevention needs while delivering industry-leading connection and response rates. All of this with no app for patients to install, no registration, and no licensing — easy to use, quick, and secure.

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Universal Device Support. No app needed.

HealthCall patient engagement extends providers’ care beyond the walls of the practice to engage patients on their terms. While health apps are increasingly available, two-thirds of Americans indicate they do not regularly use health apps on their smartphones or tablets.

Regardless of the operating system and brand of device, HealthCall patient engagement supports nearly all smartphones, tablets, laptops and computers.

From joining a virtual care telehealth appointment, answering automated health assessments, responding to satisfaction surveys, accessing the patient portal, to reordering supplies, there are no apps to install or registration needed. Plus, all services are fully integrated for automated documentation and billing.

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Best Practices vs. Individualized Care

How do you balance the need for following best practices while knowing that one size does not fit all in patient engagement? With HealthCall patient engagement, automated health assessments can be quickly individualized by patients based on their clinical needs and personal preferences.

Automated health assessments can be quickly configured by adding and removing questions based on individual clinical needs. For example, the question of checking for swollen ankles within a standard heart failure assessment can be easily omitted to account for a diabetic amputation.

Decisions support tools can be tailored to alert on different thresholds and scheduling preferences can be set to avoid holidays or certain days of the week. For example, hypertensive patients would continually exceed normal blood pressure thresholds by definition. For these individuals, HealthCall alerts can be set higher, perhaps to their baseline level, rather than the standard 120/80. Similarly, if gaining three pounds in three days is too much for a frail, elderly patient with heart failure, HealthCall decision support tools can be quickly modified.
Along with more engaged patients, the personal touch enabled by individualized care leads to consistently better clinical outcomes.
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The patented HealthCall-APR™ system automates routine patient interactions while educating and encouraging patients towards healthier self-care behaviors.

Remote Patient Monitoring with and without Devices

The automated HealthCall RPM interacts directly with patients to collect current and relevant information. Sophisticated risk-based decision support tools alert care professionals in real-time to take appropriate action when patient responses are outside of prescribed limits.

HealthCall RPM uses SMS text messaging, email, and phone calls to encourage, educate, and assess patient progress — without devices.

HealthCall also supports device-based monitoring including weight scales, blood pressure cuffs, pulse oximetry, activity wrist bands, and more. Both patient-reported outcome measures and device-based metrics are fully integrated and displayed numerically and graphed.

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Integrated Secure Telehealth Video

When being there isn’t best, HealthCall Secure Telehealth video enables care professionals to deliver advanced care anywhere connecting patients and care teams with one click across most devices and smartphones.

Patients simply click on a text or email link to securely join their telehealth video appointment. They have no app to install or registration to worry about. Additionally, HealthCall Secure Telehealth video is fully integrated making it easy to document and automate billing.

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Robust Features

HealthCall APR™ goes well beyond the call to provide scheduling, decision support tools, authentication, access encryption, standardized documentation, audit trails, and reporting. Additionally, our Patient Engagement solution brings together a complement of technology innovations.
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SmartCall Transfer
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Customizable CallerID

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In-bound toll-free calling

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Universal device support

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Patient portal

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Document management

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LiveCall recording

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Voicemail patient messages

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Flexible Versatility

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Chronic care management

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Compliance

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Employee wellness

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Health assessments

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High-risk care

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Medication management

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Notifications

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Patient intake

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Post-EMS follow-up

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Post-surgery follow-up

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Pre and post surgery

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Prenatal

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Reminders

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Resupply

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Satisfaction surveys

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Transition care management

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Utilization management

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Weight management

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Wellness programs

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